Question 1

How do I get started?

Accepted Answer

Your first step is a free 15-minute discovery call. It's a no-pressure conversation to share what you're experiencing, ask questions, and see if our approach is the right fit. From there, you'll book your initial consult.

Question 2

What happens on the discovery call?

Accepted Answer

It's a casual 15-minute conversation with our team. You'll share what's been going on with your health, what you're looking for, and ask any questions you have. There's no pressure to commit to anything.

Question 3

Is the discovery call really free?

Accepted Answer

Yes — the 15-minute discovery call is completely free, with no obligation. It's simply a chance to see if we're the right fit before you book a paid appointment.

Question 4

How long does the discovery call take?

Accepted Answer

The call lasts about 15 minutes. We'll use the time efficiently — sharing your main concerns, hearing about our approach, and determining next steps.

Question 5

Do I need to prepare anything for the discovery call?

Accepted Answer

Just come with a sense of what you'd like to address and any questions you have. You don't need to bring medical records or test results to this call.

Question 6

What happens after the discovery call?

Accepted Answer

If we're a good fit, you'll book your initial consult — a deeper appointment where your practitioner reviews your history, orders any functional testing, and designs your personalized protocol.

Question 7

Can I book directly without a discovery call?

Accepted Answer

We recommend starting with the discovery call so we can make sure we're the right practice for you. If you're an established patient, you can book follow-up appointments directly through your practitioner's booking page.

Question 8

What is functional medicine?

Accepted Answer

Functional medicine looks beyond your symptoms to understand what's actually driving them — gut health, hormones, nutrition, sleep, stress, and more. Instead of a one-size-fits-all protocol, you get a personalized care plan built around your whole picture.

Question 9

What makes your approach different?

Accepted Answer

We don't just manage symptoms — we look for the root cause. Your practitioner takes time to understand your full history, orders functional testing when needed, and builds a personalized protocol that addresses diet, lifestyle, sleep, stress, and supplementation together — not in isolation.

Question 10

What kind of testing do you use?

Accepted Answer

We use functional lab testing — stool analysis, hormone panels, nutrient panels, and more — to get a clearer picture of what's happening beneath the surface. Testing is ordered during your initial consult and is tailored to your specific concerns.

Question 11

Are appointments in-person or virtual?

Accepted Answer

All appointments are conducted via secure video chat, so you can meet with your practitioner from anywhere. No travel, no waiting room — just care that comes to you.

Question 12

What states can you see patients in?

Accepted Answer

We see patients nationwide via telehealth. Because licensure varies by state, we'll confirm eligibility during your discovery call based on your location and the practitioner you're booking with.

Question 13

Do you accept insurance?

Accepted Answer

We are out-of-network with all insurance plans. We provide super-bills on request that you can submit to your insurer for potential reimbursement, depending on your plan's out-of-network benefits.

Question 14

What is a super-bill?

Accepted Answer

A super-bill is a detailed receipt that includes the diagnostic and service codes your insurance company needs to process an out-of-network claim. We provide one on request — you submit it to your insurer, and reimbursement depends on your plan's out-of-network benefits.

Frequently Asked Questions

Getting Started

Our Approach

Appointments & Telehealth

Costs & Insurance

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